PUBLIC OFFER

for the provision of services granting access to the GIDIO digital service

Revision of 08.08.2026

This document constitutes an official offer by Individual Entrepreneur Mesropyan David Davidovich (hereinafter referred to as the ‘Provider’) to conclude an agreement for the provision of services granting access to the GIDIO digital service on the terms set out below.

1. TERMS AND GENERAL PROVISIONS

1.1. The Provider is Individual Entrepreneur Mesropyan David Davidovich, INN 540133672385, OGRNIP 324547600037031.

1.2. The User is a legally capable natural person who uses the Service and/or takes out a paid Subscription.

1.3. The Service is the GIDIO digital service available through the Telegram Mini App, the Mini App in the Max messenger, the GIDIO mobile application, and other interfaces of the Provider.

1.4. The Subscription is paid access to the features of the Service for the selected Billing Period.

1.5. The Billing Period is one calendar month or one calendar year, depending on the tariff selected by the User.

1.6. A Recurring Payment is the automatic repeated debiting of funds from the User’s payment instrument without re-entering the payment details and without additional confirmation of each individual debit, on the basis of the User’s previously expressed consent.

1.7. Auto-Renewal is the automatic renewal of the Subscription for the next Billing Period by means of a Recurring Payment.

1.8. Acceptance of this Offer with respect to the paid Subscription consists of the User clicking the ‘Subscribe’, ‘Pay’, or another similar button after the terms of the Subscription and the consent to Recurring Payments have been displayed, followed by the actual transfer of funds. Acceptance is full and unconditional.

2. SUBJECT MATTER OF THE AGREEMENT

2.1. The Provider grants the User access to the features of the Service in accordance with the selected Tariff Plan, and the User pays for such access on the terms of this Offer.

2.2. The services are rendered remotely. Access is granted after payment has been confirmed by the payment provider.

2.3. GIDIO provides a digital recommendatory travel scenario. The content, scenarios, prompts, information about places, and the responses of the AI guide are informational and advisory in nature and may contain inaccuracies. The User independently assesses the actual situation, safety, accessibility of sites, and the currency of the information.

3. TARIFFS AND PRICING

3.1. The complimentary Free tariff is provided at no charge. The set of features is determined by the Provider.

3.2. The GIDIO tariff: 199 rubles per month or 1 690 rubles per year. It includes access to all cities, basic travel scenarios, databases of places and points of interest, step-by-step completion of scenarios, links to maps, brief descriptions, basic recommendations, a history of completed scenarios, and markers of visited places.

3.3. The GIDIO Plus tariff: 299 rubles per month or 2 490 rubles per year. It includes everything in the GIDIO tariff, as well as a personal guide voice (subject to technical availability), extended narratives about places, extended achievements, the saving of impressions and comments, and narrative accompaniment.

3.4. The GIDIO CLUB tariff: 999 rubles per month or 9 990 rubles per year. It includes everything in the GIDIO Plus tariff, as well as a private feedback channel, the ability to propose cities and places, priority handling of enquiries, participation in votes, early access to new scenarios, and the testing of new mechanics.

3.5. The current price and set of features are shown to the User in the interface prior to payment. In the event of a discrepancy between this Offer and the interface prior to payment, the price explicitly shown to the User before confirmation of the purchase shall apply, provided that it does not worsen the terms of an already paid period.

4. RECURRING PAYMENTS AND AUTO-RENEWAL

4.1. Before the first payment, a separate notice is displayed to the User stating that the Subscription provides for automatic renewal and Recurring Payments. The User must take an explicit action confirming consent to such debits.

4.2. By taking out a Subscription with auto-renewal, the User agrees that their payment instrument may be linked by the payment provider for subsequent Recurring Payments and that debits will be made automatically until auto-renewal is cancelled.

4.3. The frequency of debits corresponds to the selected Billing Period: once a month or once a year.

4.4. The date of each successive debit corresponds to the calendar date of the initial successful payment or of the most recent successful renewal date. A Recurring Payment may be initiated on the corresponding calendar date within the interval from 00:00 to 23:59 Moscow time. The actual moment of the debit may differ owing to the technological processing time on the part of the bank, the payment system, or the payment provider.

4.5. If the relevant month does not contain a calendar date coinciding with the date of the initial payment, the debit is initiated on the last calendar day of that month.

4.6. The amount of each successive debit is equal to the price of the selected Tariff Plan in effect for the User as of the date of the next Billing Period, taking into account the price-change rules under Section 6 of this Offer.

4.7. No less than 3 calendar days before a scheduled Recurring Payment, the Provider sends a notice through an available channel of the Service. The notice contains, as a minimum, the date of the forthcoming debit and the amount of the payment.

4.8. The User has the right to disable auto-renewal at any time through the Subscription settings in the Service or by contacting support at gidiotravel@yandex.ru. After auto-renewal has been disabled, access is retained until the end of the period already paid for.

4.9. The recommended time for disabling auto-renewal is no later than 24 hours before the date of the next debit. If the debit has already been initiated before the cancellation is processed, the User has the right to request a refund for the unused period under Section 5.

4.10. In the event of insufficient funds or a refusal by the bank, the Provider/payment provider has the right to retry the debit up to 3 times within 7 calendar days. Until payment is successful, access to paid features may be suspended.

5. CANCELLATION OF THE SUBSCRIPTION AND REFUNDS

5.1. The User has the right to cancel the paid service at any time. A refund is made taking into account the portion of the service actually rendered and the expenses actually incurred by the Provider, in the cases provided for by the legislation of the Russian Federation.

5.2. For transparency of settlements, where it is not possible to establish by documentary means a different volume of the service actually rendered, the cost of the used portion of access is calculated in proportion to the number of calendar days elapsed from the start of the paid Billing Period to the date of receipt of the cancellation request. The remainder is subject to refund, unless otherwise follows from the law and the actual circumstances.

5.3. The request is sent to gidiotravel@yandex.ru, indicating the user identifier, the date and amount of the payment, and information making it possible to identify the payment.

5.4. The refund is made to the same payment instrument, where technically possible, within the time limits established by the applicable legislation and the rules of the payment provider.

5.5. A fully elapsed Billing Period that has actually been provided is not subject to refund, except in cases of improper provision of the services or on other grounds provided for by law.

5.6. This Section does not limit the consumer rights afforded by the mandatory provisions of the legislation of the Russian Federation.

6. PRICE CHANGES

6.1. The Provider has the right to change the price of the Subscription only for future Billing Periods. The price of a period already paid for does not change.

6.2. The Provider notifies the User of the new price no less than 7 calendar days before the first debit at the new price. The notice specifies the new price, the date on which it takes effect, and the method of disabling auto-renewal.

6.3. If the User does not agree with the new price, they have the right to disable auto-renewal before the date of the next debit. In this case, the Subscription terminates at the end of the period already paid for.

6.4. If, following due notice, the User has not disabled auto-renewal and the next debit has been made, the new period is provided at the new price. The User’s rights to cancel and to a refund are preserved in accordance with Section 5 and the law.

7. LIMITATIONS AND SAFETY

7.1. The Provider does not guarantee the constancy of operating hours, prices, availability, the transport situation, weather conditions, or other circumstances dependent on third parties.

7.2. The User is obliged to independently take into account the actual situation, traffic regulations, access restrictions, and other safety requirements. In the event of a conflict between a recommendation of the Service and the actual situation, safety and mandatory rules take precedence.

7.3. The Service is not an emergency service, a tour operator, or a guarantee of any particular travel outcome.

8. PERSONAL DATA

8.1. Personal data processing is carried out in accordance with the Privacy Policy and a separate Consent to personal data processing, published on the gidio.ru website.

8.2. The Provider does not receive or store full bank card details; they are processed by the payment provider. The Provider may receive technical information about the payment: the status, amount, date, transaction identifier, and masked data of the payment instrument.

9. LIABILITY AND DISPUTES

9.1. The liability of the parties is determined by the legislation of the Russian Federation. The terms of this Offer do not exclude or limit the consumer rights that cannot be restricted by agreement.

9.2. Claims are sent to gidiotravel@yandex.ru. The Provider reviews enquiries within the time limits provided for by law and, where no special time limit is established, within a reasonable time.

9.3. Disputes are resolved in accordance with the rules of jurisdiction established by the legislation of the Russian Federation, including the consumer’s special right to choose the court.

10. AMENDMENTS TO THE OFFER

10.1. The new revision of the Offer is published on the website. The amendments do not apply to a period already paid for insofar as they worsen the User’s position, unless otherwise expressly permitted by law.

DETAILS

Individual Entrepreneur Mesropyan David Davidovich

INN: 540133672385

OGRNIP: 324547600037031

Registration date: 04.03.2024, Interdistrict Inspectorate of the Federal Tax Service of Russia No. 16 for the Novosibirsk Region

Settlement account: 40802810820000820165

Bank: Bank Tochka LLC

BIC: 044525104

Correspondent account: 30101810745374525104

E-mail: gidiotravel@yandex.ru

Website: gidio.ru